A trusted marketplace for quality pre-owned products from A to Z.
From Phones to Fashion – Quality Used, Fair Prices
At Zovoza.com, we want you to shop with complete confidence. If for any reason you are not fully satisfied with your purchase, our Return & Refund Policy ensures a simple, transparent, and fair process.
If, during delivery, you find that your product is:
Damaged
Defective
Not as described or shown in our listing
You may refuse the delivery and request a full instant refund on the spot. No questions asked.
Even after accepting your order, you have 7 days from the date of delivery to return your product for any reason.
Eligibility: Item must be in the same condition as delivered, with all accessories included.
Refund Method: Full refund will be issued to your original payment method once we receive and inspect the returned item.
To start a return within 7 days:
Contact our support team at support@zovoza.com with your order number and reason for return.
Our team will provide a return authorization and instructions.
Ship the product back to our nearest warehouse or arrange for pickup (available in select locations).
For safety and hygiene reasons, the following items are not eligible for return unless defective on arrival:
Personal care items (e.g., headphones with ear inserts, grooming products)
Software, digital downloads, or gift cards
Instant refunds are issued immediately at delivery if the order is refused.
7-day returns are processed within 3–5 business days after we receive and inspect the product.
Your satisfaction is our priority. Our Return & Refund Policy is designed to make your shopping experience with Zovoza.com safe, fair, and worry-free.