Terms & Conditions
Platform use
ZOVOZA provides an online platform through which customers can explore services, submit service requests, and manage bookings. Customers should provide accurate and current information when using the platform.
Bookings
A booking request is subject to the details shown during the booking process and confirmation through the platform. Customers should review the service description, scope, price, address, and booking details before confirming.
Service scope and pricing
The applicable service scope, inclusions, exclusions, and price should be reviewed on the relevant service or booking page. Additional work or changes may require a separate agreement or updated quotation.
Customer responsibilities
Customers should provide accurate service-location details, reasonable access to the premises, and relevant information needed to perform the requested service.
Payments
Customers should follow the payment instructions displayed during checkout. Payment status and booking status may be viewed through the platform where available.
Support and disputes
Customers may raise booking, payment, or general support requests through the ZOVOZA Support Centre.
Changes to these terms
These terms may be updated when platform features or applicable requirements change. The published version should be reviewed before using the platform.