Cancellation & Refund Policy
Cancellation requests
Customers who wish to cancel a booking should submit the request through the available booking controls or contact ZOVOZA through Booking Support. A request should not be treated as confirmed until its status is updated or confirmation is provided.
Cancellation eligibility
Cancellation eligibility and any applicable charges may depend on the service, booking status, work already performed, professional allocation, and the terms shown for that booking. Customers should review the applicable booking details before requesting cancellation.
Refund review
Where a refund may be due, the payment and booking details may be reviewed before the refund is processed. The outcome depends on the applicable booking terms and payment status.
Refund method and timing
Where approved, refunds should be handled through the applicable payment channel or another communicated method. The actual processing time may depend on the payment provider and financial institution. No fixed refund timeline is stated on this draft page.
How to request help
For cancellation or refund questions, customers should raise a Payment Support or Booking Support request and include the relevant booking details.
Important
The final cancellation charges, eligibility rules, refund conditions, and processing commitments must be approved by ZOVOZA before this policy is treated as final.